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| Ref # | 2023005-14 |
|---|---|
| Status | Open / In progress |
| Occurrence | Self-detrainment of passengers between Shankill & Bray, 24th July 2022 |
| Occurrence Date | 24 July 2022 |
IÉ-RU verified that the public address systems were operating in accordance with their own standards. However, a number of complaints were made to IÉ Customer Care Department in relation to the public announcements system on the trains in terms of volume.
IÉ-RU CME should carry out an assessment on the quality of the public address systems on EMUs against good practice standards and address any deficits.