Basis for Recommendation
It appears that the passengers may have been influenced by social networking channels. The social media communications on the day of the incident were loaded with blame and unsympathetic to the conditions on the trains.
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| Ref # | 2023005-08 |
|---|---|
| Status | Open / In progress |
| Occurrence | Self-detrainment of passengers between Shankill & Bray, 24th July 2022 |
| Occurrence Date | 24 July 2022 |
Recommendation
IÉ-RU should consider developing processes, in the case of emergency situations, to provide information through social media channels; these communications must be customer-friendly in order to encourage passengers to follow any directions given.