Basis for Recommendation
In terms of the crowding on the trains, there is no sufficient SMS document or risk register to manage the crowding on trains, in particular in relation to crowding during hot weather; consideration should be given to the RSSB Research.
Recommendation
IÉ-RU should update its Passenger Comfort Risk Register to adequately address the issues related to crowding on trains (with special consideration given to crowding during adverse weather conditions). Based on this, IÉ-RU should develop an operational SMS document for the management of crowding on trains.