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| Ref # | 2020001-07 |
|---|---|
| Status | Further Evidence Requested |
| Occurrence | Passenger trap-and-drag on Luas tram at Heuston Stop, 26th March 2019 |
| Occurrence Date | 26 March 2019 |
Special Task Team 1 did not follow the instructions in the Transdev Radio Protocol which requires emergency calls to commence by saying “This is an Emergency call” twice; this, in part was as a result of the absence of any form of competency assessment for security staff, as a result the RAIU make the following safety recommendation:
Transdev should develop and implement an induction training and competency assessment program for security staff, which should include training and assessment in the use of safety critical communications.